Victim Services Lanark County
After-Hours Emergency Crisis Responder

POSITION: After-Hours Emergency Crisis Responder (2 Positions)
HOURS:

• On-call, Rotating Schedule – 1 week every 4 weeks
• Weekday Nights: Monday to Thursday, 5:00 pm to 8:00 am
• Weekend: Friday 5:00 pm until Monday 8:00 am

RATE OF PAY:

• $460 per week on-call, includes 4% in lieu of vacation time
• Annual bonus upon successful completion of all scheduled shifts

ROLE DESCRIPTION:
The After-Hours Crisis Responder plays a key role in providing immediate crisis assistance to individuals in need. This includes responding to police and emergency services requests after office hours and on weekends, as well as supporting individuals facing homelessness.
The position involves answering the emergency lines, responding to calls for service, and attending on-scene when necessary with another staff member.
A high level of responsibility, leadership, and commitment is required for this position.

The role reports to the Executive Director and/or the Program Coordinator.

EDUCATION AND QUALIFICATIONS:

• Demonstrated experience in crisis intervention and on-call environments
• Completion of the Victim Services training required
• Excellent communication skills, especially in handling high-stress or crisis situations
• Ability to effectively use our database, on-call app, and cell phone
• Strong judgment, discretion, self-motivation, and the ability to work independently
• Ability to maintain good working relationships with police, fire, paramedics, staff and other social services providers
• Ability to provide non-judgmental, trauma-informed, services and support
• Completed CPIC including Vulnerable Sector Check
• Ability to maintain strict confidentiality
• Valid driver’s license and reliable vehicle; willingness to travel within Lanark County catchment area

RESPONSIBILITIES:

• Report to the Executive Director and/or Program Coordinator
• Ensure all service equipment is in proper working order
• Respond to all requests for crisis assistance/service; coordinate crisis response as needed
• Assist individuals facing homelessness in finding temporary accommodations, connecting to longer term housing and support services the following business day.
• Gather all necessary information for reports and follow up
• Consult with the Executive Director on any unusual or difficult situations that require immediate attention
• Respond to police requests for consultation during shifts
• Maintain and submit a Call Report Form for each Victim Service call by the next business day
• Perform other duties as required

HOW TO APPLY:
If interested, please submit resumes and cover letter to Amber MacDonald, Executive Director at amber@victimserviceslanark.ca  and include "Emergency Crisis Responder" in the subject line of your email.
No phone calls please.