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Victim Services Lanark County

Victim Support Worker – Job Description

 

Job Title: Victim Support Worker 
Location: Lanark County
Job Type: Full-Time (40 hours per week), 1 year contract
Shift and Schedule: This position will typically be Monday to Friday, but may require evenings and weekends as needed.
Salary: $47,840 a year
Benefits: Wellness Plan
Anticipated Start Date: April 14th, 2025

About Us

Victim Services Lanark County is a non-profit, community-based agency working in partnership with police, emergency services, and local agencies. We are a 24 / 7 agency that provides immediate, confidential, crisis intervention services, practical assistance, information,  referrals and emotional support to persons affected by crime, tragedy and / or disaster.
We are currently seeking a dedicated and compassionate Victim Support Worker to join our team. This full-time, contract role will focus on working with victims who are experiencing a trauma or crisis, providing them with the resources and emotional support necessary to navigate these difficult times.

Job Description

As a Victim Support Worker, you will offer community-based assistance to victims of crime, tragedy and disaster.
Your role will include crisis intervention, case management, emotional and practical support, safety planning, as well as coordinating access to relevant community resources.
This position requires someone with excellent crisis management skills and a deep understanding of trauma. The day-to-day workload may be crisis-oriented and unpredictable at times. Other duties include client file management, development of information packages, presentations, and public education sessions.

 

Key Responsibilities

  • Crisis Support: Provide on-scene and remote crisis support to victims affected by crime, tragedy, and disaster.
  • Needs Assessment and Service Planning: Conduct assessments to understand the needs of clients and develop tailored service plans.
  • Safety Planning and Risk Assessment: Conduct safety planning and offer resources to individuals, conducting risk assessments to ensure client well-being.
  • Victim Quick Response+: Assist victims and families in completing applications for the Victim Quick Response+ program (VQRP+), or Internet Child Exploitation Program (ICE) as needed.
  • Liaison and Advocacy: Act as a liaison between victims, emergency services, community partners, and community resources, ensuring coordination of care.
  • Trauma-Informed Support: Provide emotional and practical support to victims.
  • Public Education and Outreach: Participate in public education initiatives and workshops focused on victim issues.
  • Documentation and Reporting: Maintain accurate client records, compile statistical data, and complete reports as needed.

 

 

Education and Qualifications

The ideal candidate will possess the following qualifications:

  • Educational Requirements: A Diploma, Degree, or Certification in Social Work, Victimology, Police Foundations or a related field.
  • Relevant Experience: Experience working in social services, the justice system, or a non-profit organization is highly desirable.
  • Knowledge of Trauma: Strong knowledge or experience in the areas of trauma, victimization, domestic violence, sexual assault, and human trafficking.
  • Crisis Intervention Skills: Demonstrated ability to work under pressure and respond effectively in crisis situations.
  • Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally and empathetically with clients, colleagues, and community stakeholders.
  • Technology Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and client management software.
  • Valid Driver’s License: Must have a valid driver’s license, insurance, and access to a reliable vehicle.
  • Vulnerable Sector Check: A clean vulnerable sector check is required.
  • Court Process Knowledge: Familiarity with the legal justice system, court processes, and the Victims Bill of Rights.
  • Public Speaking: Experience in planning and executing public education or awareness events is an asset.

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience by Friday, March 28th, 2025 by email to Amber MacDonald, Executive Director at: amber@victimserviceslanark.ca and include “Victim Support Worker” in the subject line of your email.
No phone calls please.

Victim Services Lanark County is an equal opportunity employer. We encourage applications from all qualified individuals.
We thank all applicants for their interest, but only those selected for an interview will be contacted.

 

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Victim Services Lanark County
After-Hours Emergency Crisis Responder

POSITION: After-Hours Emergency Crisis Responder (2 Positions)
HOURS:

  • On-call, Rotating Schedule – 1 week every 4 weeks
  • Weekday Nights: Monday to Thursday, 5:00 pm to 8:00 am
  • Weekend: Friday 5:00 pm until Monday 8:00 am

RATE OF PAY:

  • $460 per week on-call, includes 4% in lieu of vacation time
  • Annual bonus upon successful completion of all scheduled shifts

ROLE DESCRIPTION:
The After-Hours Crisis Responder plays a key role in providing immediate crisis assistance to individuals in need. This includes responding to police and emergency services requests after office hours and on weekends, as well as supporting individuals facing homelessness.
The position involves answering the emergency lines, responding to calls for service, and attending on-scene when necessary with another staff member.
A high level of responsibility, leadership, and commitment is required for this position.

The role reports to the Executive Director and/or the Program Coordinator.

EDUCATION AND QUALIFICATIONS:

  • Demonstrated experience in crisis intervention and on-call environments
  • Completion of the Victim Services training required
  • Excellent communication skills, especially in handling high-stress or crisis situations
  • Ability to effectively use our database, on-call app, and cell phone
  • Strong judgment, discretion, self-motivation, and the ability to work independently
  • Ability to maintain good working relationships with police, fire, paramedics, staff and other social services providers
  • Ability to provide non-judgmental, trauma-informed, services and support
  • Completed CPIC including Vulnerable Sector Check
  • Ability to maintain strict confidentiality
  • Valid driver’s license and reliable vehicle; willingness to travel within Lanark County catchment area

RESPONSIBILITIES:

  • Report to the Executive Director and/or Program Coordinator
  • Ensure all service equipment is in proper working order
  • Respond to all requests for crisis assistance/service; coordinate crisis response as needed
  • Assist individuals facing homelessness in finding temporary accommodations, connecting to longer term housing and support services the following business day.
  • Gather all necessary information for reports and follow up
  • Consult with the Executive Director on any unusual or difficult situations that require immediate attention
  • Respond to police requests for consultation during shifts
  • Maintain and submit a Call Report Form for each Victim Service call by the next business day
  • Perform other duties as required

HOW TO APPLY:
If interested, please submit resumes and cover letter to Amber MacDonald, Executive Director at amber@victimserviceslanark.ca  and include "Emergency Crisis Responder" in the subject line of your email.
No phone calls please.