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Victim Services Lanark County

Client Support Worker – Job Description


Position: Client Support Worker – Maternity leave contract

Job Status: The Client Support Worker position is a one-year contract, full-time position, 40 hours a week.


Job Description:

Reporting to the Executive Director, the Client Support Worker will be responsible for providing community-based assistance to victims of crime, tragedy and disaster. The Client Support Worker will take a case management approach that will include follow up with victims and their families and provide supportive and/or practical assistance as required, as well as assistance with referrals to appropriate community agencies. The worker will assist with applications for VQRP+ and ICE counselling as needed. The Client Support Worker will also provide direct services, information and supports to victims and may include safety planning and accessing long-term community supports and resources. The caseload may include individuals and/or families with complex needs. The day to day workload may be crisis oriented and unpredictable at times. Other duties include client file management, crisis intervention, development of information packages, presentations, and public education sessions.


Education and Qualifications

  • Diploma, Degree, or Certification in Social Work, Victimology, Police Foundations or equivalent
  • Experience working in the social services and non-profit sector an asset
  • Excellent organization and time management skills
  • Strong written and verbal communication skills
  • Able to coordinate and manage multiple people, tasks, and resources
  • Proficiency in computer applications such as Word, Excel and PowerPoint
  • Valid driver’s licence and access to a reliable vehicle
  • Completed clean vulnerable sector check
  • Demonstrated ability to work independently
  • Knowledge, training, or experience in the areas of trauma, victimization, human trafficking, domestic violence and sexual assault
  • Demonstrated ability to plan, organize and execute public education and awareness events



-Provide on-scene crisis assistance to victims of crime, tragedy and disaster as required

- Conduct needs assessments and assist with implementation of service plans

- Provide support services to individuals, families and/or groups while assisting them to become connected to longer-term, appropriate community resources.

- Develop public education, training and awareness materials

- Gather and maintain all appropriate statistics, reports, files and contact databases

- Assist clients with the VQRP, ICE and / or MTS application(s) where appropriate

- Other duties as required



Please submit resumes and cover letter by Friday, August 7th, 2020 to Amber MacDonald, Executive Director at amber@victimserviceslanark.ca. No phone calls please.

Only those selected for an interview will be contacted.