Facebook    Twitter    Email


Victim Services Lanark County

Client Support Worker – Job Description


Position: Client Support Worker– Maternity Leave Contract Position

Job Status: The Client Support Worker position is a full-time position, 15-month contract with an immediate start date.
Rate of Pay: $20.00 per hour


Job Description:

Reporting to the Executive Director, the Client Support Worker will be responsible for providing community-based assistance to victims of crime, tragedy and disaster.
The Client Support Worker will take a case management approach that will include follow up with victims and their families and provide supportive and/or practical assistance as required, as well as assistance with referrals to appropriate community agencies. 
The worker will assist with applications for VQRP+ and ICE counselling as needed. The Client Support Worker will also provide direct services, information and supports to victims and may include safety planning and accessing long-term community supports and resources. The caseload may include individuals and/or families with complex needs. The day to day workload may be crisis oriented and unpredictable at times. Other duties include community engagement and events, client file management, crisis intervention, development of information packages, presentations, and public education sessions.


Education and Qualifications

  • Diploma, Degree, or Certification in Social Work, Victimology, Police Foundations or equivalent
  • Experience working in the social services and non-profit sector an asset
  • Excellent organization and time management skills
  • Strong written and verbal communication skills
  • Able to coordinate and manage multiple people, tasks, and resources
  • Proficiency in computer applications such as Word, Excel and PowerPoint
  • Valid driver’s licence and access to a reliable vehicle
  • Completed clean vulnerable sector check
  • Demonstrated ability to work independently
  • Knowledge, training, or experience in the areas of trauma, victimization, human trafficking, domestic violence and sexual assault
  • Demonstrated ability to plan, organize and execute public education and awareness events



  • Provide on-scene and remote crisis assistance to victims of crime, tragedy and disaster
  • Conduct a needs assessment when required (individual, family and community)
  • Develop service plans with clients as required
  • Provide safety planning and resources
  • Participate in home safety audits
  • Participate in risk assessments
  • Participate in community information sessions after a traumatic incident as required
  • Provide team leader duties as part of a team leader schedule
  • Provide crisis assistance
  • Provide support and information to individuals, groups, families or communities regarding issues related to domestic violence, sexual assault, stalking & harassment, safety planning, suicide, victimization, trauma and elder abuse, etc.
  • Participate in and provide public education and training workshops
  • Assist clients with VQRP and ICE application(s) where appropriate
  • Provide, find or arrange/ refer for support services at the client’s request
  • Serve as liaison between clients and emergency and community services as needed
  • Serve on community based committees focused on victim issues and client care
  • Assist in the collection of data and information for client files and reports
  • Gather and maintain all appropriate statistics, reports, files and contact databases in a timely manner
  • Other duties as required


Please submit resumes and cover letters to Amber MacDonald, Executive Director at amber@victimserviceslanark.ca. No phone calls please.

Only those selected for an interview will be contacted.