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                                                                  Victim Services Lanark County                                                                       

POSITION:     Team Leader 
 

HOURS:  On-call. (Monday to Thursday 5:00 pm to 8:00 am & Friday from 5:00 pm to Monday at 8:00 am) Every two weeks.

 

ROLE DESCRIPTION:

The role of the Team Leader is to answer the telephone and pager after office hours and on weekends to respond to police/emergency services requests for immediate crisis assistance. 
The After-Hours Team Leader will dispatch a team of two Volunteer Crisis Responders and / or staff and offer support and guidance while monitoring the call.
The position requires a high level of commitment, responsibility and leadership.

The Team Leader is supervised by the Executive Director.

 

           EDUCATION AND QUALIFICATIONS: 

  • Demonstrated ability to work in a crisis / on-call environment
  • Crisis intervention experience  
  • Ability to use a pager and a cell phone
  • Excellent communication skills – comfortable communicating with a variety of people in a crisis situation.
  • Must possess sound judgment, discretion, self-motivated, and the ability to work without direct supervision.
  • A completed CPIC & the ability to maintain full confidentiality.

    RESPONSIBILITIES:
  • Reports to the Executive Director.
  • To provide consultation to the Response Team with respect to any information, leadership, information sharing, or direction required by the Team to assist them in providing appropriate crisis assistance to victims.
  • Ensure that all service equipment is in proper working order.
  • Ensure Response Team have returned / left the scene safely
  • Inform police of any threatening behaviour or information that must be brought to their attention (e.g. safety concerns or further details of call)
  • Inform or consult with the Executive Director any unusual or difficult situation/circumstance that requires immediate attention.
  • Team Leaders are available for debriefing of volunteers if necessary and to determine if extra measures should be taken, i.e. referrals
  • Team Leaders respond to requests for consultation made by police or to concerns raised by them during the call, while on shift.
  • Team Leaders prepare and maintain a Call Report Form for each Victim Service call.  The form is forwarded to the Victim Services office by the next business day. 
  • Other duties as required.

Please submit resumes and cover letter by Friday, August 16th, 2019 to Amber MacDonald, Executive Director at amber@victimserviceslanark.ca. No phone calls please.

Only those selected for an interview will be contacted.